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servicenow

Interact with ServiceNow instances via the jsn CLI. Use when working with ServiceNow development, administration, or data exploration. Handles tables, records, business rules, flows, script includes, ACLs, update sets, and more. Triggered by ServiceNow URLs (service-now.com, serv

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Preis unbestätigt★ 10 GitHub-StarsVerzeichnis aktualisiert · 1. Sept. 2026agent-skill

Übersicht

Interact with ServiceNow instances via the jsn CLI. Use when working with ServiceNow development, administration, or data exploration. Handles tables, records, business rules, flows, script includes, ACLs, update sets, and more. Triggered by ServiceNow URLs (service-now.com, servicenow.com) or when the user mentions ServiceNow, jsn, servicenow, or related terms like tables, records, business rules, flows, script includes, ACLs, update sets, or encoded queries.

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Jace's ServiceNow CLI (jsn)

Explore and manage ServiceNow instances. Interactive paginated pickers with server-side search on all list commands.

Discovery

jsn --help                # All commands grouped by domain
jsn <command> --help      # Flags, subcommands, and examples

Interactive Picker

All list subcommands use a paginated interactive picker in TTY mode:

  • Arrow through items (10 per page)
  • Type to search (server-side LIKE query)
  • Scroll past last loaded item to load next page
  • Enter to select, Esc to cancel
  • Falls back to table output with --json

Agent Rules

  1. Output modes — --json when parsing data; text when presenting to humans
  2. Use sys_id for updates — All update/delete operations require sys_id
  3. Check auth first — Run jsn auth status before operations
  4. NEVER logout — Only run jsn auth logout if the user explicitly asks
  5. Use --profile <name> to target a specific instance, or jsn auth switch <name> to change the default
  6. Before using eval or rest — Ask: "Is there a more specific jsn command?" Prefer specific over generic over escape hatch over eval.
  7. CONFIRM before destructive operations — Show what will be created/updated/deleted and ask for approval.

Command Hierarchy

Pick the most specific tool for the job. Never default to eval — it's the last resort:

  1. Specific commands — jsn flows, jsn rules, jsn catalogitems, etc.
  2. jsn records --table <name> — generic CRUD on any table
  3. jsn docs search <query> — offline ServiceNow documentation search (no instance needed)
  4. jsn rest — raw Table API escape hatch
  5. jsn eval — ⚠️ LAST RESORT ONLY
  6. Ask the human — if none of the above work

Key Commands

DomainCommands
Coreincidents, changes, requests, tasks
Catalogcatalogitems list/show/create — items with variables and flow info
Automationflows, actions, rules, workflows, triggers, scheduledjobs
Accessacls, b4rules, roles, groups, users
UXforms (section/element layout), lists, clientscripts, uipolicies
Datatables, columns, includes, logs, properties, records
Configsetup, auth, updatesets, scopes
Docsdocs sync, docs status, docs search, docs serve
Developereval, rest, skill, version
jsn rest examples
# Query any table by name
jsn rest --table incident --query "active=true" --limit 5 --json

# GET a single record
jsn rest --table incident --sys-id abc123... --json

# Raw endpoint access
jsn rest "/api/now/table/incident?sysparm_limit=3" --json

No ServiceNow instance required. Searches the full ServiceNow docs locally with FTS5 + semantic hybrid search.

# First run: download docs and build the index (~45k files, ~3-5 min)
jsn docs sync

# Check state
jsn docs status

# Search (keyword + semantic hybrid)
jsn docs search "GlideRecord query" --limit 5 --json

# Filter by bundle
jsn docs search "REST API" --bundle it-service-management --json

# Start the web UI
jsn docs serve

# Share on your network
jsn docs serve --expose

Re-running jsn docs sync does a smart incremental refresh — pulls latest docs and only rebuilds changed files (seconds, not minutes).

Troubleshooting Field Behavior

Check order (priority):

  1. Before-query business rules — sys_script with when=before, action=query
    jsn b4rules list --query "collection=sys_user"
    
  2. ACLs — jsn acls list --query "name=incident"
  3. Dictionary overrides — jsn records list --table sys_dictionary --query "name=incident^element=caller_id"
  4. Client scripts / UI policies — form-level field behavior

Configuration

~/.config/servicenow/
├── config.json               # Profiles and settings
└── credentials.json          # Auth tokens (fallback)
Dateimetadaten
name: servicenow
description: |
  Interact with ServiceNow instances via the jsn CLI. Use when working with ServiceNow
  development, administration, or data exploration. Handles tables, records, business rules,
  flows, script includes, ACLs, update sets, and more. Triggered by ServiceNow URLs
  (service-now.com, servicenow.com) or when the user mentions ServiceNow, jsn, servicenow,
  or related terms like tables, records, business rules, flows, script includes, ACLs,
  update sets, or encoded queries.
license: MIT
compatibility: |
  Requires jsn CLI (github.com/jacebenson/jsn). Install via:
  npm install -g @jacebenson/jsn
  Works with Claude Code, OpenCode, Cursor, and agentskills-compatible tools.
metadata:
  author: jacebenson
  version: "4.0.0"
  repository: https://github.com/jacebenson/jsn
Originaltext anzeigen
---
name: servicenow
description: |
  Interact with ServiceNow instances via the jsn CLI. Use when working with ServiceNow
  development, administration, or data exploration. Handles tables, records, business rules,
  flows, script includes, ACLs, update sets, and more. Triggered by ServiceNow URLs
  (service-now.com, servicenow.com) or when the user mentions ServiceNow, jsn, servicenow,
  or related terms like tables, records, business rules, flows, script includes, ACLs,
  update sets, or encoded queries.
license: MIT
compatibility: |
  Requires jsn CLI (github.com/jacebenson/jsn). Install via:
  npm install -g @jacebenson/jsn
  Works with Claude Code, OpenCode, Cursor, and agentskills-compatible tools.
metadata:
  author: jacebenson
  version: "4.0.0"
  repository: https://github.com/jacebenson/jsn
---

# Jace's ServiceNow CLI (jsn)

Explore and manage ServiceNow instances. Interactive paginated pickers with server-side search on all list commands.

## Discovery

```bash
jsn --help                # All commands grouped by domain
jsn <command> --help      # Flags, subcommands, and examples
```

## Interactive Picker

All `list` subcommands use a paginated interactive picker in TTY mode:
- Arrow through items (10 per page)
- Type to search (server-side LIKE query)
- Scroll past last loaded item to load next page
- Enter to select, Esc to cancel
- Falls back to table output with `--json`

## Agent Rules

1. **Output modes** — `--json` when parsing data; text when presenting to humans
2. **Use sys_id for updates** — All update/delete operations require sys_id
3. **Check auth first** — Run `jsn auth status` before operations
4. **NEVER logout** — Only run `jsn auth logout` if the user explicitly asks
5. **Use `--profile <name>`** to target a specific instance, or `jsn auth switch <name>` to change the default
6. **Before using `eval` or `rest`** — Ask: *"Is there a more specific jsn command?"* Prefer specific over generic over escape hatch over eval.
7. **CONFIRM before destructive operations** — Show what will be created/updated/deleted and ask for approval.

## Command Hierarchy

Pick the most specific tool for the job. **Never default to eval** — it's the last resort:

1. **Specific commands** — `jsn flows`, `jsn rules`, `jsn catalogitems`, etc.
2. **`jsn records --table <name>`** — generic CRUD on any table
3. **`jsn docs search <query>`** — offline ServiceNow documentation search (no instance needed)
4. **`jsn rest`** — raw Table API escape hatch
5. **`jsn eval`** — ⚠️ **LAST RESORT ONLY**
6. **Ask the human** — if none of the above work

## Key Commands

| Domain | Commands |
|--------|---------|
| **Core** | `incidents`, `changes`, `requests`, `tasks` |
| **Catalog** | `catalogitems list/show/create` — items with variables and flow info |
| **Automation** | `flows`, `actions`, `rules`, `workflows`, `triggers`, `scheduledjobs` |
| **Access** | `acls`, `b4rules`, `roles`, `groups`, `users` |
| **UX** | `forms` (section/element layout), `lists`, `clientscripts`, `uipolicies` |
| **Data** | `tables`, `columns`, `includes`, `logs`, `properties`, `records` |
| **Config** | `setup`, `auth`, `updatesets`, `scopes` |
| **Docs** | `docs sync`, `docs status`, `docs search`, `docs serve` |
| **Developer** | `eval`, `rest`, `skill`, `version` |

### `jsn rest` examples

```bash
# Query any table by name
jsn rest --table incident --query "active=true" --limit 5 --json

# GET a single record
jsn rest --table incident --sys-id abc123... --json

# Raw endpoint access
jsn rest "/api/now/table/incident?sysparm_limit=3" --json
```

### `jsn docs` — offline documentation search

No ServiceNow instance required. Searches the full ServiceNow docs locally with FTS5 + semantic hybrid search.

```bash
# First run: download docs and build the index (~45k files, ~3-5 min)
jsn docs sync

# Check state
jsn docs status

# Search (keyword + semantic hybrid)
jsn docs search "GlideRecord query" --limit 5 --json

# Filter by bundle
jsn docs search "REST API" --bundle it-service-management --json

# Start the web UI
jsn docs serve

# Share on your network
jsn docs serve --expose
```

**Re-running `jsn docs sync`** does a smart incremental refresh — pulls latest docs and only rebuilds changed files (seconds, not minutes).

## Troubleshooting Field Behavior

Check order (priority):

1. **Before-query business rules** — `sys_script` with `when=before`, `action=query`
   ```bash
   jsn b4rules list --query "collection=sys_user"
   ```
2. **ACLs** — `jsn acls list --query "name=incident"`
3. **Dictionary overrides** — `jsn records list --table sys_dictionary --query "name=incident^element=caller_id"`
4. **Client scripts** / **UI policies** — form-level field behavior

## Configuration

```
~/.config/servicenow/
├── config.json               # Profiles and settings
└── credentials.json          # Auth tokens (fallback)
```

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Lizenz
MIT
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Kostenloser Bezug bedeutet nicht kostenlosen Betrieb. Preise sind keine Sicherheitsbewertung. Preisinformation einreichen →

Skill-Quelle erfasst

Ein Anleitungspfad ist erfasst. Das ist kein Ausführungstest und keine Sicherheits- oder Kompatibilitätsgarantie.

Vor Installation prüfen: Automatische Installation vermeiden

Lizenz: MIT

  • Dependency or permission surface needs review
  • Permission surface may require sandboxing
  • Low GitHub adoption signal
  • Quality score needs review
  • Permission surface needs review: secrets or environment access, shell or command execution
  • GitHub adoption: 10 GitHub stars
  • Stars/forks activity: 10 stars, 6 forks; issue activity unavailable in current metadata
  • Dependency/runtime risk: command execution surface, credential or environment access
  • Permission surface: secrets or environment access, shell or command execution
Vollständiges Audit öffnen

Tools sind Metadatenhinweise, keine getestete Kompatibilität. Prompts sind Vorschläge.

Mit einer kleinen Aufgabe beginnen

  1. 1Quelle lesen und Eingaben, Ergebnisse, Abhängigkeiten sowie Berechtigungen prüfen.
  2. 2Agent um einen Plan bitten. Einrichtung und Kosten vor einem isolierten Test genehmigen.
  3. 3Ergebnisse und geänderte Dateien prüfen. Nur tatsächliche Ausführungen melden und die Quellrevision aufbewahren.

Prüfe Abhängigkeiten, API-Schlüssel und externe Kosten in der Quelle. Öffentliche Repositories bedeuten nicht, dass alle Dienste kostenlos sind.

Quelle und Nutzungshinweise

Erfasst

Metadaten und Prüfungen dienen der Orientierung. Beliebtheit, Quellenerfassung und erfolgreiche Ausführung sind verschiedene Fakten.

Quell-Repository
jacebenson/jsn
Lizenz
MIT
Version
1.0.0
Letzter GitHub-Push
30. Aug. 2026
Verzeichnis aktualisiert
1. Sept. 2026

Version aus den Verzeichnismetadaten; Releases der Quelle prüfen.

Qualität

54/100

Prüfung nötig

Vertrauen

57/100

Do not auto-install

Audit

69/100

Prüfung nötig

  • Dependency or permission surface needs review
  • Permission surface may require sandboxing
  • Low GitHub adoption signal
  • Quality score needs review
  • Permission surface needs review: secrets or environment access, shell or command execution
  • GitHub adoption: 10 GitHub stars
  • Stars/forks activity: 10 stars, 6 forks; issue activity unavailable in current metadata
  • Dependency/runtime risk: command execution surface, credential or environment access
  • Permission surface: secrets or environment access, shell or command execution
Verified installs
—
Ergebnisse
—

Kopieren ist keine Installation. Zahlen benötigen eine Erfolgsmeldung und garantieren keine allgemeine Qualität.

Agent-Zugang

Die Registry API stellt Entscheidungs-, Vertrauens-, Audit-, Use-Case- und Installationssignale ohne UI-Scraping bereit.

Weitere Details
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  "trust": {
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    "expected_agent_output": {
      "selected_skill": "jacebenson-servicenow (servicenow)",
      "install_command": "npx skills add jacebenson/jsn --skill servicenow",
      "risk_summary": "Needs review; Blocked for auto-install; Review before production",
      "verification_result": "Report the smallest successful task, files touched, warnings, and any missing setup."
    }
  },
  "outcome_feedback": {
    "endpoint": "https://www.openagentskill.com/api/agent/outcome",
    "method": "POST",
    "requires_resolve_event_id": true,
    "event_id_source": "Use install_receipt.outcome_feedback.event_id or feedback.event_id returned by /api/agent/resolve for the current task.",
    "expected_outcomes": [
      "success",
      "failed",
      "not_relevant",
      "blocked_by_risk",
      "setup_required"
    ],
    "payload_template": {
      "event_id": "<install_receipt.outcome_feedback.event_id or feedback.event_id from /api/agent/resolve>",
      "skill_slug": "jacebenson-servicenow",
      "task": "Use servicenow in an agent workflow",
      "agent": "codex",
      "outcome": "success",
      "install_used": true,
      "risk_blocked": false,
      "setup_required": false,
      "task_success": true,
      "output_quality": 4,
      "error_type": null,
      "human_review_required": false,
      "workspace": "sandbox",
      "time_to_useful_ms": 120000,
      "notes": "Report the smallest successful task, setup friction, files touched, and risk notes."
    }
  },
  "endpoints": {
    "web": "https://www.openagentskill.com/skills/jacebenson-servicenow",
    "api": "https://www.openagentskill.com/api/agent/skills/jacebenson-servicenow",
    "audit": "https://www.openagentskill.com/skills/jacebenson-servicenow/audit",
    "eval": "https://www.openagentskill.com/api/agent/evals?slug=jacebenson-servicenow&task=Use%20servicenow%20in%20an%20agent%20workflow&max_risk=medium",
    "resolve": "https://www.openagentskill.com/api/agent/resolve?task=Use%20servicenow%20in%20an%20agent%20workflow&agent=codex&max_risk=medium",
    "receipt": "https://www.openagentskill.com/api/agent/receipt?task=Use%20servicenow%20in%20an%20agent%20workflow&agent=codex&max_risk=medium&format=text",
    "install": "https://www.openagentskill.com/api/skills/jacebenson-servicenow/install",
    "manifest": "https://www.openagentskill.com/api/registry/manifest/jacebenson-servicenow"
  }
}

Für Ersteller

Quelle des Eintrags

Registry-indexiert

Beanspruchbar

Dieser Eintrag wurde aus öffentlichen Quellen indexiert und ist erst nach Genehmigung eines Maintainer-Anspruchs offiziell.

Ersteller
jacebenson
Indexiert von
OpenAgentSkill Community-Index

Die Zuordnung verlinkt auf das öffentliche Repository oder Creator-Profil. Creator können den Eintrag beanspruchen, um Eigentümersignale zu aktualisieren.

Diesen Skill beanspruchen

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Dieser Registry-indexiert-Eintrag wird jacebenson zugeschrieben, ist aber noch nicht offiziell markiert. Beanspruche ihn, um ein verifiziertes Eigentümersignal hinzuzufügen und künftige Launch-, Installations- und Audit-Updates vertrauenswürdiger zu machen.

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[![Listed on OpenAgentSkill](https://www.openagentskill.com/api/badge/jacebenson-servicenow?metric=listed&label=Listed)](https://www.openagentskill.com/skills/jacebenson-servicenow?ref=github&utm_source=github&utm_medium=referral&utm_campaign=creator_badge)
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[![OpenAgentSkill Audit](https://www.openagentskill.com/api/badge/jacebenson-servicenow?metric=audit&label=Audit)](https://www.openagentskill.com/skills/jacebenson-servicenow/audit)
[![Agent Proven](https://www.openagentskill.com/api/badge/jacebenson-servicenow?metric=proven&label=Agent%20Proven)](https://www.openagentskill.com/skills/jacebenson-servicenow?ref=github&utm_source=github&utm_medium=referral&utm_campaign=creator_badge)

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