Skill audit report

ticket-triage Audit report.

Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.

EXPERIMENTAL · REVIEWNeeds reviewGenerated Oct 16, 2026Heuristic metadata audit

Audit

Trust

Quality

Security

100

Maintain

Install

OpenAgentSkill Trust Score

Strong shortlist

OpenAgentSkill Trust Score

The Trust Score helps an agent decide whether a skill is safe enough to shortlist before installation.

GitHub adoption

PASS

100

30K GitHub stars

Stars/forks activity

PASS

30K stars, 3.4K forks; issue activity unavailable in current metadata

Recent maintenance

PASS

100

Pushed today

License clarity

PASS

Apache-2.0

README/SKILL.md completeness

PASS

Metadata includes enough usage and workflow context

Dependency/runtime risk

WARN

credential or environment access, network or browser surface

Install availability

PASS

npx skills add anthropics/knowledge-work-plugins --skill ticket-triage

Install command safety

PASS

standard package or runtime install path

Permission surface

FAIL

secrets or environment access, filesystem or document access

Repository evidence

PASS

https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support/skills/ticket-triage

Review status

INFO

AI review data available

Agent Proven outcomes

INFO

No agent outcome data yet

Checks

Install and adoption review

8 Passed · 14 Needs review

Install path

PASS

npx skills add anthropics/knowledge-work-plugins --skill ticket-triage

Repository

PASS

https://github.com/anthropics/knowledge-work-plugins/tree/main/customer-support/skills/ticket-triage

License

PASS

Apache-2.0

Maintenance

100

PASS

Pushed today

AI review

CHECK

The SKILL.md uses '~~support platform', '~~knowledge base', and '~~project tracker' placeholders that are not clearly defined; they appear to be intentional placeholders for integration points but could confuse users.

README/SKILL.md completeness

PASS

Usable description available

Dependency risk

FIX

credential or environment access, network or browser surface

Install command safety

PASS

standard package or runtime install path

Permission surface

FIX

secrets or environment access, filesystem or document access

Stars/forks activity

PASS

30K stars, 3.4K forks; issue activity unavailable in current metadata

Adoption

PASS

30K GitHub stars

Financial decision safety

CHECK

Research-only use: do not treat output as financial advice or execute a position without human approval.

Warnings

Dependency or permission surface needs review
Permission surface may require sandboxing
Financial research output is not financial advice; require human review before any live investment decision
The SKILL.md uses '~~support platform', '~~knowledge base', and '~~project tracker' placeholders that are not clearly defined; they appear to be intentional placeholders for integration points but could confuse users.
No explicit limitations or edge cases are documented (e.g., what to do with incomplete ticket information, non-text inputs, or multilingual tickets).
Financial research output is not financial advice; require human review before any live investment decision.
Quality score needs review
Permission surface needs review: secrets or environment access, filesystem or document access
Dependency/runtime risk: credential or environment access, network or browser surface
Permission surface: secrets or environment access, filesystem or document access

Method

This report combines public metadata, AI review output, repository freshness, install readiness, OpenAgentSkill events, quality scoring, trust checks, and the agent safety gate. It is not a full source-code security review.

Install path

Review the report before installing into production agents.

$ npx skills add anthropics/knowledge-work-plugins --skill ticket-triage

Agent-readable metadata

Machine decision packet

Embedded JSON exposes suited tasks, suited agents, install command, trust score, safety gate, alternatives, and do-not-use conditions for agent review.

Install policy: review
Best agents: Codex + Claude Code
Alternatives: 3

Open agent JSON

Signals

Audit score: 85/100
Quality: 92/100
Trust: 75/100
Install safety: 92/100
Permission surface: 34/100
Maintenance: Pushed today
Events: No events yet
GitHub stars: 30K
Last push: Oct 16, 2026

Agent safety v2

53/100 · Avoid automatic install

Experimentalreview

Sparse or mixed signals. Useful for discovery, but not for autonomous installation.

Test manually in an isolated workspace and compare against safer alternatives.

High-risk permission hints: Secrets or environment access
53/100 agent safety score

Network access

medium

Skill likely fetches remote pages, APIs, repositories, or external services.

Filesystem access

medium

Skill may read or write project files, documents, generated artifacts, or local workspace state.

Secrets or environment access

high

Skill metadata references credentials, tokens, environment variables, or secret-bearing workflows.

Database access

medium

Skill may inspect schemas, query databases, or work with persistent stores.

High-risk permission hints: Secrets or environment access
Dependency or permission surface needs review

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