servicenow: Data & Analytics for AI Agents | OpenAgentSkill

Overview

Interact with ServiceNow instances via the jsn CLI. Use when working with ServiceNow development, administration, or data exploration. Handles tables, records, business rules, flows, script includes, ACLs, update sets, and more. Triggered by ServiceNow URLs (service-now.com, servicenow.com) or when the user mentions ServiceNow, jsn, servicenow, or related terms like tables, records, business rules, flows, script includes, ACLs, update sets, or encoded queries.

Read full documentation

Source documentation, not instructions for this website. Review permissions before running any commands.

Jace's ServiceNow CLI (jsn)

Explore and manage ServiceNow instances. Interactive paginated pickers with server-side search on all list commands.

Discovery

jsn --help                # All commands grouped by domain
jsn <command> --help      # Flags, subcommands, and examples

Interactive Picker

All list subcommands use a paginated interactive picker in TTY mode:

Arrow through items (10 per page)
Type to search (server-side LIKE query)
Scroll past last loaded item to load next page
Enter to select, Esc to cancel
Falls back to table output with --json

Agent Rules

Output modes — --json when parsing data; text when presenting to humans
Use sys_id for updates — All update/delete operations require sys_id
Check auth first — Run jsn auth status before operations
NEVER logout — Only run jsn auth logout if the user explicitly asks
Use --profile <name> to target a specific instance, or jsn auth switch <name> to change the default
Before using eval or rest — Ask: "Is there a more specific jsn command?" Prefer specific over generic over escape hatch over eval.
CONFIRM before destructive operations — Show what will be created/updated/deleted and ask for approval.

Command Hierarchy

Pick the most specific tool for the job. Never default to eval — it's the last resort:

Specific commands — jsn flows, jsn rules, jsn catalogitems, etc.
jsn records --table <name> — generic CRUD on any table
jsn docs search <query> — offline ServiceNow documentation search (no instance needed)
jsn rest — raw Table API escape hatch
jsn eval — ⚠️ LAST RESORT ONLY
Ask the human — if none of the above work

Key Commands

Domain	Commands
Core	`incidents`, `changes`, `requests`, `tasks`
Catalog	`catalogitems list/show/create` — items with variables and flow info
Automation	`flows`, `actions`, `rules`, `workflows`, `triggers`, `scheduledjobs`
Access	`acls`, `b4rules`, `roles`, `groups`, `users`
UX	`forms` (section/element layout), `lists`, `clientscripts`, `uipolicies`
Data	`tables`, `columns`, `includes`, `logs`, `properties`, `records`
Config	`setup`, `auth`, `updatesets`, `scopes`
Docs	`docs sync`, `docs status`, `docs search`, `docs serve`
Developer	`eval`, `rest`, `skill`, `version`

`jsn rest` examples

# Query any table by name
jsn rest --table incident --query "active=true" --limit 5 --json

# GET a single record
jsn rest --table incident --sys-id abc123... --json

# Raw endpoint access
jsn rest "/api/now/table/incident?sysparm_limit=3" --json

`jsn docs` — offline documentation search

No ServiceNow instance required. Searches the full ServiceNow docs locally with FTS5 + semantic hybrid search.

# First run: download docs and build the index (~45k files, ~3-5 min)
jsn docs sync

# Check state
jsn docs status

# Search (keyword + semantic hybrid)
jsn docs search "GlideRecord query" --limit 5 --json

# Filter by bundle
jsn docs search "REST API" --bundle it-service-management --json

# Start the web UI
jsn docs serve

# Share on your network
jsn docs serve --expose

Re-running jsn docs sync does a smart incremental refresh — pulls latest docs and only rebuilds changed files (seconds, not minutes).

Troubleshooting Field Behavior

Check order (priority):

Before-query business rules — sys_script with when=before, action=query
```
jsn b4rules list --query "collection=sys_user"
```
ACLs — jsn acls list --query "name=incident"
Dictionary overrides — jsn records list --table sys_dictionary --query "name=incident^element=caller_id"
Client scripts / UI policies — form-level field behavior

Configuration

~/.config/servicenow/
├── config.json               # Profiles and settings
└── credentials.json          # Auth tokens (fallback)

View source ↗

File metadata

name: servicenow
description: |
  Interact with ServiceNow instances via the jsn CLI. Use when working with ServiceNow
  development, administration, or data exploration. Handles tables, records, business rules,
  flows, script includes, ACLs, update sets, and more. Triggered by ServiceNow URLs
  (service-now.com, servicenow.com) or when the user mentions ServiceNow, jsn, servicenow,
  or related terms like tables, records, business rules, flows, script includes, ACLs,
  update sets, or encoded queries.
license: MIT
compatibility: |
  Requires jsn CLI (github.com/jacebenson/jsn). Install via:
  npm install -g @jacebenson/jsn
  Works with Claude Code, OpenCode, Cursor, and agentskills-compatible tools.
metadata:
  author: jacebenson
  version: "4.0.0"
  repository: https://github.com/jacebenson/jsn

View original text

---
name: servicenow
description: |
  Interact with ServiceNow instances via the jsn CLI. Use when working with ServiceNow
  development, administration, or data exploration. Handles tables, records, business rules,
  flows, script includes, ACLs, update sets, and more. Triggered by ServiceNow URLs
  (service-now.com, servicenow.com) or when the user mentions ServiceNow, jsn, servicenow,
  or related terms like tables, records, business rules, flows, script includes, ACLs,
  update sets, or encoded queries.
license: MIT
compatibility: |
  Requires jsn CLI (github.com/jacebenson/jsn). Install via:
  npm install -g @jacebenson/jsn
  Works with Claude Code, OpenCode, Cursor, and agentskills-compatible tools.
metadata:
  author: jacebenson
  version: "4.0.0"
  repository: https://github.com/jacebenson/jsn
---

# Jace's ServiceNow CLI (jsn)

Explore and manage ServiceNow instances. Interactive paginated pickers with server-side search on all list commands.

## Discovery

```bash
jsn --help                # All commands grouped by domain
jsn <command> --help      # Flags, subcommands, and examples
```

## Interactive Picker

All `list` subcommands use a paginated interactive picker in TTY mode:
- Arrow through items (10 per page)
- Type to search (server-side LIKE query)
- Scroll past last loaded item to load next page
- Enter to select, Esc to cancel
- Falls back to table output with `--json`

## Agent Rules

1. **Output modes** — `--json` when parsing data; text when presenting to humans
2. **Use sys_id for updates** — All update/delete operations require sys_id
3. **Check auth first** — Run `jsn auth status` before operations
4. **NEVER logout** — Only run `jsn auth logout` if the user explicitly asks
5. **Use `--profile <name>`** to target a specific instance, or `jsn auth switch <name>` to change the default
6. **Before using `eval` or `rest`** — Ask: *"Is there a more specific jsn command?"* Prefer specific over generic over escape hatch over eval.
7. **CONFIRM before destructive operations** — Show what will be created/updated/deleted and ask for approval.

## Command Hierarchy

Pick the most specific tool for the job. **Never default to eval** — it's the last resort:

1. **Specific commands** — `jsn flows`, `jsn rules`, `jsn catalogitems`, etc.
2. **`jsn records --table <name>`** — generic CRUD on any table
3. **`jsn docs search <query>`** — offline ServiceNow documentation search (no instance needed)
4. **`jsn rest`** — raw Table API escape hatch
5. **`jsn eval`** — ⚠️ **LAST RESORT ONLY**
6. **Ask the human** — if none of the above work

## Key Commands

| Domain | Commands |
|--------|---------|
| **Core** | `incidents`, `changes`, `requests`, `tasks` |
| **Catalog** | `catalogitems list/show/create` — items with variables and flow info |
| **Automation** | `flows`, `actions`, `rules`, `workflows`, `triggers`, `scheduledjobs` |
| **Access** | `acls`, `b4rules`, `roles`, `groups`, `users` |
| **UX** | `forms` (section/element layout), `lists`, `clientscripts`, `uipolicies` |
| **Data** | `tables`, `columns`, `includes`, `logs`, `properties`, `records` |
| **Config** | `setup`, `auth`, `updatesets`, `scopes` |
| **Docs** | `docs sync`, `docs status`, `docs search`, `docs serve` |
| **Developer** | `eval`, `rest`, `skill`, `version` |

### `jsn rest` examples

```bash
# Query any table by name
jsn rest --table incident --query "active=true" --limit 5 --json

# GET a single record
jsn rest --table incident --sys-id abc123... --json

# Raw endpoint access
jsn rest "/api/now/table/incident?sysparm_limit=3" --json
```

### `jsn docs` — offline documentation search

No ServiceNow instance required. Searches the full ServiceNow docs locally with FTS5 + semantic hybrid search.

```bash
# First run: download docs and build the index (~45k files, ~3-5 min)
jsn docs sync

# Check state
jsn docs status

# Search (keyword + semantic hybrid)
jsn docs search "GlideRecord query" --limit 5 --json

# Filter by bundle
jsn docs search "REST API" --bundle it-service-management --json

# Start the web UI
jsn docs serve

# Share on your network
jsn docs serve --expose
```

**Re-running `jsn docs sync`** does a smart incremental refresh — pulls latest docs and only rebuilds changed files (seconds, not minutes).

## Troubleshooting Field Behavior

Check order (priority):

1. **Before-query business rules** — `sys_script` with `when=before`, `action=query`
   ```bash
   jsn b4rules list --query "collection=sys_user"
   ```
2. **ACLs** — `jsn acls list --query "name=incident"`
3. **Dictionary overrides** — `jsn records list --table sys_dictionary --query "name=incident^element=caller_id"`
4. **Client scripts** / **UI policies** — form-level field behavior

## Configuration

```
~/.config/servicenow/
├── config.json               # Profiles and settings
└── credentials.json          # Auth tokens (fallback)
```

Review the source

Skill source recorded

Skill instructions are recorded. This is not a runtime test, safety guarantee or compatibility certification.

Review before install: Avoid automatic install

License: MIT

Dependency or permission surface needs review
Permission surface may require sandboxing
Low GitHub adoption signal
Quality score needs review
Permission surface needs review: secrets or environment access, shell or command execution
GitHub adoption: 10 GitHub stars
Stars/forks activity: 10 stars, 6 forks; issue activity unavailable in current metadata
Dependency/runtime risk: command execution surface, credential or environment access
Permission surface: secrets or environment access, shell or command execution

Open full audit

Listed tools are metadata hints, not tested compatibility. Agent prompts are suggested handoffs.

Start with one small task

1Read the source. Confirm the input, expected output, dependencies and permissions.
2Ask your agent for a plan. Approve setup and any costs before running a small isolated test.
3Check the output and changed files. Report only what actually ran; keep the source revision for reproduction.

Source & usage notes

Indexed

Repository metadata and review signals are advisory. Popularity, source discovery and successful execution are different facts.

Source repository: jacebenson/jsn
License: MIT
Version: 1.0.0
Last GitHub push: Aug 30, 2026
Registry updated: Sep 1, 2026
Instruction path: skills/servicenow/SKILL.md

Version reported in registry metadata; check source releases before relying on it.

Quality

57/100

Promising

Trust

59/100

Do not auto-install

Agent access

This page exposes the same decision, trust, audit, use-case, and install signals through the Registry API, so agents can rank this skill without scraping the UI.

Open install API LLM text format Open manifest Auto-resolve Plan

More details

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    "description": "Interact with ServiceNow instances via the jsn CLI. Use when working with ServiceNow\ndevelopment, administration, or data exploration. Handles tables, records, business rules,\nflows, script includes, ACLs, update sets, and more. Triggered by ServiceNow URLs\n(service-now.com, servicenow.com) or when the user mentions ServiceNow, jsn, servicenow,\nor related terms like tables, records, business rules, flows, script includes, ACLs,\nupdate sets, or encoded queries.",
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      "documentation": "Strong README/SKILL.md context",
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  }
}

For the creator

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Creator: jacebenson
Source: jacebenson/jsn
Indexed by: OpenAgentSkill community index

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