faq-support: Workflow Automation for AI Agents | OpenAgentSkill

Overview

Answers common customer questions from a knowledge base and escalates to a human agent when unable to help. Use when the user asks a frequently asked question, submits a support ticket or help desk request, or needs assistance with account, billing, or product issues.

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FAQ Support Skill

Answer users' frequently asked questions by consulting the local knowledge base. Escalate to a human agent when the question cannot be resolved.

Workflow

Upon receiving a user question, first read the faq.md file in the current directory:

cat faq.md

If a matching Q&A pair is found, reply with the answer directly
If no match is found, attempt to reason an answer based on existing knowledge
If you are completely unable to answer, reply: "I'm unable to answer this question at the moment. It has been logged, and a human agent will follow up as soon as possible."
Log any unanswered question to unanswered.md so human agents can review gaps:

echo "### Q: <the user's question>" >> unanswered.md
echo "Received: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> unanswered.md
echo "" >> unanswered.md

FAQ File Format

faq.md uses a Q&A format:

### Q: How do I reset my password?
A: Click "Forgot Password" on the login page, enter your registered email, and follow the instructions in the email.

### Q: How long does a refund take?
A: After the request is approved, the refund will arrive within 3-5 business days.

Behavioral Guidelines

Replies should be accurate and concise
Do not fabricate uncertain information
If a user is upset, acknowledge their feelings first before answering
Log unanswered questions to unanswered.md for human agent reference

View source ↗

File metadata

name: faq-support
description: "Answers common customer questions from a knowledge base and escalates to a human agent when unable to help. Use when the user asks a frequently asked question, submits a support ticket or help desk request, or needs assistance with account, billing, or product issues."

View original text

---
name: faq-support
description: "Answers common customer questions from a knowledge base and escalates to a human agent when unable to help. Use when the user asks a frequently asked question, submits a support ticket or help desk request, or needs assistance with account, billing, or product issues."
---

# FAQ Support Skill

Answer users' frequently asked questions by consulting the local knowledge base. Escalate to a human agent when the question cannot be resolved.

## Workflow

1. Upon receiving a user question, first read the `faq.md` file in the current directory:

```bash
cat faq.md
```

2. If a matching Q&A pair is found, reply with the answer directly
3. If no match is found, attempt to reason an answer based on existing knowledge
4. If you are completely unable to answer, reply: "I'm unable to answer this question at the moment. It has been logged, and a human agent will follow up as soon as possible."
5. Log any unanswered question to `unanswered.md` so human agents can review gaps:

```bash
echo "### Q: <the user's question>" >> unanswered.md
echo "Received: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> unanswered.md
echo "" >> unanswered.md
```

## FAQ File Format

`faq.md` uses a Q&A format:

```
### Q: How do I reset my password?
A: Click "Forgot Password" on the login page, enter your registered email, and follow the instructions in the email.

### Q: How long does a refund take?
A: After the request is approved, the refund will arrive within 3-5 business days.
```

## Behavioral Guidelines

- Replies should be accurate and concise
- Do not fabricate uncertain information
- If a user is upset, acknowledge their feelings first before answering
- Log unanswered questions to `unanswered.md` for human agent reference

Review the source

Skill source recorded

Skill instructions are recorded. This is not a runtime test, safety guarantee or compatibility certification.

Review before install: Avoid automatic install

License: MIT

Dependency or permission surface needs review
Permission surface may require sandboxing
Quality score needs review
Permission surface needs review: secrets or environment access, shell or command execution
Stars/forks activity: 320 stars, 42 forks; issue activity unavailable in current metadata
Dependency/runtime risk: command execution surface, credential or environment access
Permission surface: secrets or environment access, shell or command execution

Open full audit

Listed tools are metadata hints, not tested compatibility. Agent prompts are suggested handoffs.

Start with one small task

1Read the source. Confirm the input, expected output, dependencies and permissions.
2Ask your agent for a plan. Approve setup and any costs before running a small isolated test.
3Check the output and changed files. Report only what actually ran; keep the source revision for reproduction.

Check the source for dependencies, API keys and third-party costs. A public repository does not mean every service is free.

Source & usage notes

Indexed

Repository metadata and review signals are advisory. Popularity, source discovery and successful execution are different facts.

Source repository: 0xranx/golembot
License: MIT
Version: 1.0.0
Last GitHub push: Sep 5, 2026
Registry updated: Sep 5, 2026
Instruction path: templates/customer-support/skills/faq-support/SKILL.md @ 51939344ea40

Version reported in registry metadata; check source releases before relying on it.

Quality

72/100

Strong

Trust

65/100

Agent access

This page exposes the same decision, trust, audit, use-case, and install signals through the Registry API, so agents can rank this skill without scraping the UI.

Open install API LLM text format Open manifest Auto-resolve Plan

More details

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}

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Creator: 0xranx
Source: 0xranx/golembot
Indexed by: OpenAgentSkill community index

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