{"query":"Faveo Helpdesk","filters":{"category":null,"platform":null,"track":null,"safety":null,"include_blocked":false,"min_stars":0},"total":10,"skills":[{"rank":1,"match_score":99,"raw_match_score":802.3,"slug":"faveosuite-faveo-helpdesk","name":"Faveo Helpdesk","description":"Faveo Open source ticketing system build on Laravel framework","tagline":"Faveo Open source ticketing system build on Laravel framework","category":"support-automation","tags":["customer-support","automation","helpdesk","helpdesk-ticketing","ticketing-system","php","github"],"author":{"name":"faveosuite","verified":true,"url":"https://github.com/faveosuite"},"attribution":{"status":"community_indexed","statusLabel":"Community indexed","shortLabel":"COMMUNITY INDEXED","sourceLabel":"GitHub star discovery","sourceDetail":"faveosuite/faveo-helpdesk","creatorName":"faveosuite","creatorUrl":"https://github.com/faveosuite","sourceUrl":"https://github.com/faveosuite/faveo-helpdesk","indexedBy":"OpenAgentSkill community index","claimUrl":"https://www.openagentskill.com/skills/faveosuite-faveo-helpdesk#claim-this-skill","claimCta":"Claim this skill","trustNote":"This listing was indexed from public sources and is not marked official until a maintainer claim is approved.","publicNote":"Attribution links to the public repository or creator profile. 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Skill purpose: A full-stack AI helpdesk platform that uses machine learning, NLP, and OCR to automatically analyze support requests, detect similar incidents, and help teams resolve technical issues faster."}],"handoff_url":"https://www.openagentskill.com/api/skills/ritesh-1918-helpdesk-ai/install","manifest_url":"https://www.openagentskill.com/api/registry/manifest/ritesh-1918-helpdesk-ai"},"trust":{"score":79,"label":"Strong shortlist","version":"trust-score-v4","install_policy":"human_review_before_install","evidence":{"stars":"157 GitHub stars","repoActivity":"157 stars, 265 forks","lastPushed":"2mo since push","license":"MIT","repository":"https://github.com/ritesh-1918/HELPDESK.AI","install":"npx skills add ritesh-1918/HELPDESK.AI","installSafety":"standard package or runtime install path","permissionSurface":"no high-risk permission surface in public metadata","documentation":"Usable metadata, review docs","agentOutcomes":"No agent outcome data yet"},"outcome_evidence":{"total":0,"successes":0,"failures":0,"not_relevant":0,"success_rate":null,"recent_success_rate":null,"recent_failure_rate":null,"install_attempts":0,"install_success_rate":null,"risk_blocked":0,"setup_required":0,"avg_output_quality":null,"production_outcomes":0,"last_outcome_at":null,"label":"No agent outcome data yet"},"auto_install":{"allowed":false,"sandbox_required":true,"reason":"Human review or sandbox validation is required before automatic installation."},"best_for":["support-automation","helpdesk","support","automation","customer-support","ai"],"known_risks":["Quality score needs review","Documentation summary is thin"]},"agent_proven":{"version":"agent-proven-v1","score":0,"tier":"unproven","label":"Needs first agent run","summary":"No agent outcome reports yet. Use Resolve, run one narrow sandbox task, then report the result.","metrics":{"totalOutcomes":0,"successfulOutcomes":0,"failedOutcomes":0,"installAttempts":0,"installSuccessRate":null,"successRate":null,"recentSuccessRate":null,"recentFailureRate":null,"riskBlocked":0,"setupRequired":0,"notRelevant":0,"avgOutputQuality":null,"avgTimeToUsefulMs":null,"productionOutcomes":0,"humanReviewRequired":0,"uniqueAgents":0,"lastOutcomeAt":null},"signals":[],"penalties":["No real agent outcome evidence yet"]},"audit":{"score":81,"risk_level":"needs_review","risk_label":"Needs review","warnings":["Quality score needs review","Documentation summary is thin"]},"safety_gate":{"tier":"reviewed","label":"Reviewed with permission notes","auto_install_policy":"review","auto_install_allowed":false,"human_review_required":true,"blocked":false,"recommended_action":"Require human approval before installing into a real workspace."},"quality":{"score":70,"label":"Strong"},"supply":{"track":"Coding and developer agents","scenario":"GitHub automation","maintenance":"2mo since push","risk":"Needs review"},"alternative_skills":[],"do_not_use_when":["teams that need a vendor-supported SLA","high-compliance environments without internal security review","No OpenAgentSkill engagement data yet","Quality score needs review","Documentation summary is thin","Production credentials, payments, or irreversible account changes without explicit human review","Sensitive private data before reviewing repository code, license, and permission surface","Automatic installation in a production workspace"],"agent_contract":{"task_input":"Use HELPDESK.AI in an agent workflow","recommended_action":"Require human approval before installing into a real workspace.","install_policy":"review","minimum_review_before_use":["Trust: 79/100 Strong shortlist","Audit: 81/100 Needs review","Safety: 69/100 Review before install","Review repository, license, install command, and permission surface before production use."],"expected_agent_output":{"selected_skill":"ritesh-1918-helpdesk-ai (HELPDESK.AI)","install_command":"npx skills add ritesh-1918/HELPDESK.AI","risk_summary":"Needs review; Reviewed with permission notes; Review before production","verification_result":"Report the smallest successful task, files touched, warnings, and any missing setup."}},"outcome_feedback":{"endpoint":"https://www.openagentskill.com/api/agent/outcome","method":"POST","requires_resolve_event_id":true,"event_id_source":"Use install_receipt.outcome_feedback.event_id or feedback.event_id returned by /api/agent/resolve for the current task.","expected_outcomes":["success","failed","not_relevant","blocked_by_risk","setup_required"],"payload_template":{"event_id":"<install_receipt.outcome_feedback.event_id or feedback.event_id from /api/agent/resolve>","skill_slug":"ritesh-1918-helpdesk-ai","task":"Use HELPDESK.AI in an agent workflow","agent":"codex","outcome":"success","install_used":true,"risk_blocked":false,"setup_required":false,"task_success":true,"output_quality":4,"error_type":null,"human_review_required":false,"workspace":"sandbox","time_to_useful_ms":120000,"notes":"Report the smallest successful task, setup friction, files touched, and risk notes."}},"endpoints":{"web":"https://www.openagentskill.com/skills/ritesh-1918-helpdesk-ai","api":"https://www.openagentskill.com/api/agent/skills/ritesh-1918-helpdesk-ai","audit":"https://www.openagentskill.com/skills/ritesh-1918-helpdesk-ai/audit","eval":"https://www.openagentskill.com/api/agent/evals?slug=ritesh-1918-helpdesk-ai&task=Use%20HELPDESK.AI%20in%20an%20agent%20workflow&max_risk=medium","resolve":"https://www.openagentskill.com/api/agent/resolve?task=Use%20HELPDESK.AI%20in%20an%20agent%20workflow&agent=codex&max_risk=medium","receipt":"https://www.openagentskill.com/api/agent/receipt?task=Use%20HELPDESK.AI%20in%20an%20agent%20workflow&agent=codex&max_risk=medium&format=text","install":"https://www.openagentskill.com/api/skills/ritesh-1918-helpdesk-ai/install","manifest":"https://www.openagentskill.com/api/registry/manifest/ritesh-1918-helpdesk-ai"}},"platforms":["JavaScript","Helpdesk"],"use_cases":[{"slug":"customer-support","title":"Customer support","url":"https://www.openagentskill.com/use-cases/customer-support"},{"slug":"browser-automation","title":"Browser automation","url":"https://www.openagentskill.com/use-cases/browser-automation"},{"slug":"github-automation","title":"GitHub automation","url":"https://www.openagentskill.com/use-cases/github-automation"},{"slug":"coding-agents","title":"Coding agents","url":"https://www.openagentskill.com/use-cases/coding-agents"}],"install":"npx skills add ritesh-1918/HELPDESK.AI","install_targets":[{"id":"openagentskill-cli","label":"CLI","title":"OpenAgentSkill CLI","kind":"command","value":"npx skills add ritesh-1918/HELPDESK.AI","description":"Use the registry command when your workflow supports the OpenAgentSkill installer.","copyLabel":"Copy command"},{"id":"codex","label":"Codex","title":"Codex install prompt","kind":"agent-prompt","value":"Install the \"HELPDESK.AI\" agent skill from https://github.com/ritesh-1918/HELPDESK.AI. Read its SKILL.md or equivalent instructions first, install only the files needed for this workspace, and summarize any required setup before using it. Skill purpose: A full-stack AI helpdesk platform that uses machine learning, NLP, and OCR to automatically analyze support requests, detect similar incidents, and help teams resolve technical issues faster.","description":"Give Codex a repo-aware install prompt when the skill is not available through a local CLI.","copyLabel":"Copy prompt"},{"id":"claude-code","label":"Claude Code","title":"Claude Code skill prompt","kind":"agent-prompt","value":"Add \"HELPDESK.AI\" as a Claude Code skill from https://github.com/ritesh-1918/HELPDESK.AI. Inspect the skill instructions, place the reusable skill files in the appropriate local skills location for this project, and report the activation steps. Skill purpose: A full-stack AI helpdesk platform that uses machine learning, NLP, and OCR to automatically analyze support requests, detect similar incidents, and help teams resolve technical issues faster.","description":"Use this prompt to ask Claude Code to add the skill and explain the local activation steps.","copyLabel":"Copy prompt"},{"id":"cursor","label":"Cursor","title":"Cursor rule prompt","kind":"agent-prompt","value":"Turn \"HELPDESK.AI\" from https://github.com/ritesh-1918/HELPDESK.AI into a reusable Cursor project rule or agent instruction. Preserve the core workflow, adapt paths to this repo, and keep the rule scoped to tasks where it is relevant. Skill purpose: A full-stack AI helpdesk platform that uses machine learning, NLP, and OCR to automatically analyze support requests, detect similar incidents, and help teams resolve technical issues faster.","description":"Use this when installing as Cursor project rules or reusable agent instructions.","copyLabel":"Copy prompt"}],"repository":"https://github.com/ritesh-1918/HELPDESK.AI","github_repo":"ritesh-1918/HELPDESK.AI","version":"1.0.0","license":"MIT","updated_at":"2026-06-21T07:04:58.187402+00:00","canonical_key":"ritesh-1918/helpdesk.ai","recommendation_reasons":["Matches task terms: helpdesk","Install handoff is available","Repository freshness signal is available","Registry match score 22"],"urls":{"web":"https://www.openagentskill.com/skills/ritesh-1918-helpdesk-ai","api":"https://www.openagentskill.com/api/agent/skills/ritesh-1918-helpdesk-ai","install_api":"https://www.openagentskill.com/api/skills/ritesh-1918-helpdesk-ai/install","audit":"https://www.openagentskill.com/skills/ritesh-1918-helpdesk-ai/audit","repository":"https://github.com/ritesh-1918/HELPDESK.AI"}},{"rank":4,"match_score":22,"raw_match_score":175.2,"slug":"jfqd-redmine-helpdesk","name":"Redmine Helpdesk","description":"Lightweight helpdesk plugin for redmine.","tagline":"Lightweight helpdesk plugin for redmine.","category":"support-automation","tags":["helpdesk","support","automation","customer-support","redmine","redmine-helpdesk","ruby","github"],"author":{"name":"jfqd","verified":false,"url":"https://github.com/jfqd"},"attribution":{"status":"community_indexed","statusLabel":"Community indexed","shortLabel":"COMMUNITY INDEXED","sourceLabel":"GitHub star discovery","sourceDetail":"jfqd/redmine_helpdesk","creatorName":"jfqd","creatorUrl":"https://github.com/jfqd","sourceUrl":"https://github.com/jfqd/redmine_helpdesk","indexedBy":"OpenAgentSkill community index","claimUrl":"https://www.openagentskill.com/skills/jfqd-redmine-helpdesk#claim-this-skill","claimCta":"Claim this skill","trustNote":"This listing was indexed from public sources and is not marked official until a maintainer claim is approved.","publicNote":"Attribution links to the public repository or creator profile. Creators can claim the listing to update ownership signals."},"stats":{"stars":200,"forks":103,"downloads":0,"rating":0,"review_count":0,"quality_score":42.82},"quality":{"score":64,"tier":"promising","label":"Promising","summary":"Useful candidate, but compare it with alternatives before adopting.","signals":[{"label":"GitHub stars","value":"200","tone":"neutral"},{"label":"Freshness","value":"5mo ago","tone":"positive"},{"label":"Install ready","value":"Yes","tone":"positive"},{"label":"License","value":"MIT","tone":"neutral"}],"warnings":[]},"trust":{"version":"trust-score-v4","score":75,"tier":"strong","label":"Strong shortlist","summary":"Good trust signals with a few areas worth checking before rollout.","recommendedAction":"Test in a sandbox workflow and compare its install path with close alternatives.","dimensions":[{"id":"github_adoption","label":"GitHub adoption","score":62,"weight":0.13,"status":"info","detail":"200 GitHub stars"},{"id":"repo_activity","label":"Stars/forks 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Creators can claim the listing to update ownership signals."},"stats":{"stars":73100,"forks":7510,"downloads":31000,"rating":4.9,"review_count":0,"quality_score":79.55},"quality":{"score":100,"tier":"excellent","label":"Excellent","summary":"High-confidence pick with strong adoption and healthy maintenance signals.","signals":[{"label":"GitHub stars","value":"73K","tone":"positive"},{"label":"Freshness","value":"18d ago","tone":"positive"},{"label":"Install ready","value":"Yes","tone":"positive"},{"label":"License","value":"Apache-2.0","tone":"neutral"}],"warnings":[]},"trust":{"version":"trust-score-v4","score":90,"tier":"production","label":"Production candidate","summary":"Strong OpenAgentSkill Trust Score across adoption, recent maintenance, license clarity, documentation, dependency/runtime risk, install safety, permission surface, and install availability.","recommendedAction":"Shortlist for production use, then run a normal repository and dependency 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