{"slug":"uvdesk-community-skeleton","name":"Community Skeleton","description":"UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.","tagline":"UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.","category":"support-automation","tags":["customer-support","automation","agent-privilege","backbonejs","docker-runtime","ecommerce-apps","ecommerce-apps-integration","freshdesk-alternative","knowledgebase","mailboxes"],"author":{"name":"uvdesk","verified":true,"url":"https://github.com/uvdesk"},"attribution":{"status":"community_indexed","statusLabel":"Community indexed","shortLabel":"COMMUNITY INDEXED","sourceLabel":"GitHub star discovery","sourceDetail":"uvdesk/community-skeleton","creatorName":"uvdesk","creatorUrl":"https://github.com/uvdesk","sourceUrl":"https://github.com/uvdesk/community-skeleton","indexedBy":"OpenAgentSkill community index","claimUrl":"https://www.openagentskill.com/skills/uvdesk-community-skeleton#claim-this-skill","claimCta":"Claim this skill","trustNote":"This listing was indexed from public sources and is not marked official until a maintainer claim is approved.","publicNote":"Attribution links to the public repository or creator profile. Creators can claim the listing to update ownership signals."},"stats":{"stars":19026,"forks":563,"downloads":0,"rating":0,"review_count":0,"quality_score":62.16},"quality":{"score":98,"tier":"excellent","label":"Excellent","summary":"High-confidence pick with strong adoption and healthy maintenance signals.","signals":[{"label":"GitHub stars","value":"19K","tone":"positive"},{"label":"Freshness","value":"9mo ago","tone":"positive"},{"label":"Install ready","value":"Yes","tone":"positive"},{"label":"License","value":"OSL-3.0","tone":"neutral"}],"warnings":[]},"trust":{"version":"trust-score-v3","score":91,"tier":"production","label":"Production candidate","summary":"Strong OpenAgentSkill Trust Score across adoption, recent maintenance, license clarity, documentation, dependency/runtime risk, install safety, permission surface, and install availability.","recommendedAction":"Shortlist for production use, then run a normal repository and dependency review.","dimensions":[{"id":"github_adoption","label":"GitHub adoption","score":100,"weight":0.13,"status":"pass","detail":"19K GitHub stars"},{"id":"repo_activity","label":"Stars/forks activity","score":92,"weight":0.08,"status":"pass","detail":"19K stars, 563 forks; issue activity unavailable in current metadata"},{"id":"maintenance","label":"Recent maintenance","score":62,"weight":0.14,"status":"info","detail":"9mo since push"},{"id":"license","label":"License clarity","score":86,"weight":0.09,"status":"pass","detail":"OSL-3.0"},{"id":"documentation","label":"README/SKILL.md completeness","score":90,"weight":0.14,"status":"pass","detail":"Metadata includes enough usage and workflow context"},{"id":"dependency_risk","label":"Dependency/runtime risk","score":80,"weight":0.12,"status":"info","detail":"external package install surface"},{"id":"installability","label":"Install availability","score":92,"weight":0.1,"status":"pass","detail":"npx skills add uvdesk/community-skeleton"},{"id":"install_safety","label":"Install command safety","score":92,"weight":0.1,"status":"pass","detail":"standard package or runtime install path"},{"id":"permission_surface","label":"Permission surface","score":86,"weight":0.07,"status":"pass","detail":"filesystem or document access"},{"id":"repository","label":"Repository evidence","score":86,"weight":0.04,"status":"pass","detail":"https://github.com/uvdesk/community-skeleton"},{"id":"review_status","label":"Review status","score":88,"weight":0.05,"status":"pass","detail":"AI review data available"}],"checks":[{"status":"pass","label":"GitHub adoption","detail":"19K GitHub stars"},{"status":"pass","label":"Stars/forks activity","detail":"19K stars, 563 forks; issue activity unavailable in current metadata"},{"status":"info","label":"Recent maintenance","detail":"9mo since push"},{"status":"pass","label":"License clarity","detail":"OSL-3.0"},{"status":"pass","label":"README/SKILL.md completeness","detail":"Metadata includes enough usage and workflow context"},{"status":"info","label":"Dependency/runtime risk","detail":"external package install surface"},{"status":"pass","label":"Install availability","detail":"npx skills add uvdesk/community-skeleton"},{"status":"pass","label":"Install command safety","detail":"standard package or runtime install path"},{"status":"pass","label":"Permission surface","detail":"filesystem or document access"},{"status":"pass","label":"Repository evidence","detail":"https://github.com/uvdesk/community-skeleton"},{"status":"pass","label":"Review status","detail":"AI review data available"},{"status":"pass","label":"Ownership","detail":"Listing manually verified"},{"status":"info","label":"OpenAgentSkill usage","detail":"No local usage activity yet"}],"strengths":["Manually verified listing","AI review approved","Install path is available","Repository evidence is available","Large GitHub adoption signal","Install command has no obvious high-risk pattern"],"warnings":[],"evidence":{"stars":"19K GitHub stars","repoActivity":"19K stars, 563 forks","lastPushed":"9mo since push","license":"OSL-3.0","repository":"https://github.com/uvdesk/community-skeleton","install":"npx skills add uvdesk/community-skeleton","installSafety":"standard package or runtime install path","permissionSurface":"filesystem or document access","documentation":"Strong README/SKILL.md context"},"installReadiness":{"ready":true,"command":"npx skills add uvdesk/community-skeleton","policy":"agent_install_candidate","label":"Agent install candidate","notes":["Install path is available","Repository evidence is available","License is declared","9mo since push"]},"agentCompatibility":["CSS","Support Automation","Codex","Claude Code","Cursor","OpenAgentSkill CLI"],"riskSummary":{"level":"low","label":"Low metadata risk","notes":["No major trust warnings detected from available metadata"]}},"safety":{"score":80,"level":"safe_to_install","label":"Safe to install with normal review","safety_tier":{"tier":"reviewed","label":"Reviewed","badge":"REVIEWED","summary":"Good audit and safety signals with no high-risk permission hints in public metadata.","recommended_action":"Review the audit page, then allow agent install in a sandboxed workflow.","auto_install_policy":"allow","reasons":["Safe-to-try audit","80/100 agent safety score"]},"auto_install_allowed":true,"human_review_required":false,"blocked":false,"audit_risk":"safe_to_try","permission_hints":[{"id":"network","label":"Network access","reason":"Skill likely fetches remote pages, APIs, repositories, or external services.","severity":"medium"},{"id":"filesystem","label":"Filesystem access","reason":"Skill may read or write project files, documents, generated artifacts, or local workspace state.","severity":"medium"}],"policy_warnings":[],"constraints_applied":{"max_risk":"medium","needs_install_command":true,"min_stars":0}},"safety_gate":{"tier":"reviewed","label":"Reviewed","badge":"REVIEWED","auto_install_policy":"allow","auto_install_allowed":true,"human_review_required":false,"blocked":false,"recommended_action":"Review the audit page, then allow agent install in a sandboxed workflow.","reasons":["Safe-to-try audit","80/100 agent safety score"]},"supply_profile":{"track":{"slug":"coding","label":"Coding and developer agents","shortLabel":"Coding","description":"Code review, repo analysis, testing, CI, GitHub, DevOps, and developer workflow skills."},"scenario":{"label":"Coding agents","description":"I need a coding agent that can understand a repository, edit code, and review pull requests.","useCases":[{"slug":"customer-support","title":"Customer support"},{"slug":"rag-knowledge","title":"RAG and knowledge"},{"slug":"workflow-automation","title":"Workflow automation"}]},"applicableAgents":["Claude Code","CLI","Codex","Cursor","CSS"],"install":{"ready":true,"command":"npx skills add uvdesk/community-skeleton","primaryTarget":"CLI","targetCount":4},"githubQuality":{"stars":19026,"starsLabel":"19K","forks":563,"license":"OSL-3.0","qualityScore":98,"trustScore":91,"auditScore":88},"maintenance":{"status":"stable","label":"9mo since push","daysSincePush":259,"lastPushedAt":"2025-10-01T07:16:24+00:00"},"risk":{"level":"safe_to_try","label":"Safe to try","requiresReview":false,"notes":["No major risk signals from available metadata"]},"coverageTags":["Coding","Coding agents","support-automation","customer-support","automation","agent-privilege","backbonejs","docker-runtime"]},"audit":{"audit_score":88,"risk_level":"safe_to_try","risk_label":"Safe to try","warnings":[]},"decision":{"readiness_score":100,"readiness_label":"Production-ready","headline":"Primary pick for Customer support","role":"Primary pick","primary_fit":"Customer support","best_for":["Customer support workflows","Claude Code teams","teams that value GitHub adoption signals"],"risks":["No OpenAgentSkill engagement data yet"],"next_steps":["Install it in a sandbox agent and run one Customer support task end to end.","Compare output quality, latency, and failure behavior against at least one alternative.","Promote it into production only after reviewing repository permissions, license, and maintenance signals."]},"platforms":["CSS","Support Automation","Claude Code"],"use_cases":[{"slug":"customer-support","title":"Customer support","url":"https://www.openagentskill.com/use-cases/customer-support"},{"slug":"rag-knowledge","title":"RAG and knowledge","url":"https://www.openagentskill.com/use-cases/rag-knowledge"},{"slug":"workflow-automation","title":"Workflow automation","url":"https://www.openagentskill.com/use-cases/workflow-automation"},{"slug":"coding-agents","title":"Coding agents","url":"https://www.openagentskill.com/use-cases/coding-agents"}],"install":"npx skills add uvdesk/community-skeleton","install_targets":[{"id":"openagentskill-cli","label":"CLI","title":"OpenAgentSkill CLI","kind":"command","value":"npx skills add uvdesk/community-skeleton","description":"Use the registry command when your workflow supports the OpenAgentSkill installer.","copyLabel":"Copy command"},{"id":"codex","label":"Codex","title":"Codex install prompt","kind":"agent-prompt","value":"Install the \"Community Skeleton\" agent skill from https://github.com/uvdesk/community-skeleton. Read its SKILL.md or equivalent instructions first, install only the files needed for this workspace, and summarize any required setup before using it. Skill purpose: UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.","description":"Give Codex a repo-aware install prompt when the skill is not available through a local CLI.","copyLabel":"Copy prompt"},{"id":"claude-code","label":"Claude Code","title":"Claude Code skill prompt","kind":"agent-prompt","value":"Add \"Community Skeleton\" as a Claude Code skill from https://github.com/uvdesk/community-skeleton. Inspect the skill instructions, place the reusable skill files in the appropriate local skills location for this project, and report the activation steps. Skill purpose: UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.","description":"Use this prompt to ask Claude Code to add the skill and explain the local activation steps.","copyLabel":"Copy prompt"},{"id":"cursor","label":"Cursor","title":"Cursor rule prompt","kind":"agent-prompt","value":"Turn \"Community Skeleton\" from https://github.com/uvdesk/community-skeleton into a reusable Cursor project rule or agent instruction. Preserve the core workflow, adapt paths to this repo, and keep the rule scoped to tasks where it is relevant. Skill purpose: UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.","description":"Use this when installing as Cursor project rules or reusable agent instructions.","copyLabel":"Copy prompt"}],"repository":"https://github.com/uvdesk/community-skeleton","github_repo":"uvdesk/community-skeleton","version":"1.0.0","license":"OSL-3.0","updated_at":"2026-06-16T10:06:35.36635+00:00","canonical_key":"uvdesk/community-skeleton","recommendation_reasons":["Strong GitHub adoption: 19,026 stars","Install handoff is available","Repository freshness signal is available"],"urls":{"web":"https://www.openagentskill.com/skills/uvdesk-community-skeleton","api":"https://www.openagentskill.com/api/agent/skills/uvdesk-community-skeleton","install_api":"https://www.openagentskill.com/api/skills/uvdesk-community-skeleton/install","audit":"https://www.openagentskill.com/skills/uvdesk-community-skeleton/audit","repository":"https://github.com/uvdesk/community-skeleton"},"meta":{"endpoint":"/api/registry/manifest/{slug}","canonical_agent_endpoint":"/api/agent/skills/uvdesk-community-skeleton","agent_friendly":true,"api_version":"1.0","generated_at":"2026-06-17T13:17:09.285Z"}}