{"slug":"opensupports-opensupports","name":"Opensupports","description":"OpenSupports is a simple and beautiful open source ticket system","tagline":"OpenSupports is a simple and beautiful open source ticket system","category":"support-automation","tags":["customer-support","automation","api","customer-care","helpdesk","javascript","mysql","opensupports","php","saas"],"author":{"name":"opensupports","verified":true,"url":"https://github.com/opensupports"},"attribution":{"status":"community_indexed","statusLabel":"Community indexed","shortLabel":"COMMUNITY INDEXED","sourceLabel":"GitHub star discovery","sourceDetail":"opensupports/opensupports","creatorName":"opensupports","creatorUrl":"https://github.com/opensupports","sourceUrl":"https://github.com/opensupports/opensupports","indexedBy":"OpenAgentSkill community index","claimUrl":"https://www.openagentskill.com/skills/opensupports-opensupports#claim-this-skill","claimCta":"Claim this skill","trustNote":"This listing was indexed from public sources and is not marked official until a maintainer claim is approved.","publicNote":"Attribution links to the public repository or creator profile. Creators can claim the listing to update ownership signals."},"stats":{"stars":1034,"forks":387,"downloads":0,"rating":0,"review_count":0,"quality_score":47.8},"quality":{"score":70,"tier":"strong","label":"Strong","summary":"Solid option that is likely worth shortlisting for production workflows.","signals":[{"label":"GitHub stars","value":"1.0K","tone":"positive"},{"label":"Freshness","value":"2y ago","tone":"warning"},{"label":"Install ready","value":"Yes","tone":"positive"},{"label":"License","value":"GPL-3.0","tone":"neutral"}],"warnings":["Repository looks stale"]},"trust":{"version":"trust-score-v3","score":79,"tier":"strong","label":"Strong shortlist","summary":"Good trust signals with a few areas worth checking before rollout.","recommendedAction":"Test in a sandbox workflow and compare its install path with close alternatives.","dimensions":[{"id":"github_adoption","label":"GitHub adoption","score":86,"weight":0.13,"status":"pass","detail":"1.0K GitHub stars"},{"id":"repo_activity","label":"Stars/forks activity","score":83,"weight":0.08,"status":"pass","detail":"1.0K stars, 387 forks; issue activity unavailable in current metadata"},{"id":"maintenance","label":"Recent maintenance","score":22,"weight":0.14,"status":"fail","detail":"2y since push"},{"id":"license","label":"License clarity","score":86,"weight":0.09,"status":"pass","detail":"GPL-3.0"},{"id":"documentation","label":"README/SKILL.md completeness","score":74,"weight":0.14,"status":"info","detail":"Public metadata needs stronger README/SKILL.md context"},{"id":"dependency_risk","label":"Dependency/runtime risk","score":74,"weight":0.12,"status":"info","detail":"network or browser surface, database surface"},{"id":"installability","label":"Install availability","score":92,"weight":0.1,"status":"pass","detail":"npx skills add opensupports/opensupports"},{"id":"install_safety","label":"Install command safety","score":92,"weight":0.1,"status":"pass","detail":"standard package or runtime install path"},{"id":"permission_surface","label":"Permission surface","score":60,"weight":0.07,"status":"warn","detail":"filesystem or document access, network or browser access"},{"id":"repository","label":"Repository evidence","score":86,"weight":0.04,"status":"pass","detail":"https://github.com/opensupports/opensupports"},{"id":"review_status","label":"Review status","score":88,"weight":0.05,"status":"pass","detail":"AI review data available"}],"checks":[{"status":"pass","label":"GitHub adoption","detail":"1.0K GitHub stars"},{"status":"pass","label":"Stars/forks activity","detail":"1.0K stars, 387 forks; issue activity unavailable in current metadata"},{"status":"fail","label":"Recent maintenance","detail":"2y since push"},{"status":"pass","label":"License clarity","detail":"GPL-3.0"},{"status":"info","label":"README/SKILL.md completeness","detail":"Public metadata needs stronger README/SKILL.md context"},{"status":"info","label":"Dependency/runtime risk","detail":"network or browser surface, database surface"},{"status":"pass","label":"Install availability","detail":"npx skills add opensupports/opensupports"},{"status":"pass","label":"Install command safety","detail":"standard package or runtime install path"},{"status":"warn","label":"Permission surface","detail":"filesystem or document access, network or browser access"},{"status":"pass","label":"Repository evidence","detail":"https://github.com/opensupports/opensupports"},{"status":"pass","label":"Review status","detail":"AI review data available"},{"status":"pass","label":"Ownership","detail":"Listing manually verified"},{"status":"info","label":"OpenAgentSkill usage","detail":"No local usage activity yet"}],"strengths":["Manually verified listing","AI review approved","Install path is available","Repository evidence is available","Meaningful GitHub adoption signal","Install command has no obvious high-risk pattern"],"warnings":["Repository looks stale","Quality score needs review","Permission surface needs review: filesystem or document access, network or browser access","Recent maintenance: 2y since push","Permission surface: filesystem or document access, network or browser access"],"evidence":{"stars":"1.0K GitHub stars","repoActivity":"1.0K stars, 387 forks","lastPushed":"2y since push","license":"GPL-3.0","repository":"https://github.com/opensupports/opensupports","install":"npx skills add opensupports/opensupports","installSafety":"standard package or runtime install path","permissionSurface":"filesystem or document access, network or browser access","documentation":"Usable metadata, review docs"},"installReadiness":{"ready":true,"command":"npx skills add opensupports/opensupports","policy":"human_review_before_install","label":"Human review before install","notes":["Install path is available","Repository evidence is available","License is declared","2y since push"]},"agentCompatibility":["JavaScript","Support Automation","Codex","Claude Code","Cursor","OpenAgentSkill CLI"],"riskSummary":{"level":"medium","label":"Review before production","notes":["Repository looks stale","Quality score needs review","Permission surface needs review: filesystem or document access, network or browser access","Recent maintenance: 2y since push","Permission surface: filesystem or document access, network or browser access"]}},"safety":{"score":51,"level":"avoid_auto_install","label":"Avoid automatic install","safety_tier":{"tier":"experimental","label":"Experimental","badge":"EXPERIMENTAL","summary":"Sparse or mixed signals. Useful for discovery, but not for autonomous installation.","recommended_action":"Test manually in an isolated workspace and compare against safer alternatives.","auto_install_policy":"review","reasons":["Permission surface may require sandboxing","51/100 agent safety score"]},"auto_install_allowed":false,"human_review_required":true,"blocked":false,"audit_risk":"needs_review","permission_hints":[{"id":"network","label":"Network access","reason":"Skill likely fetches remote pages, APIs, repositories, or external services.","severity":"medium"},{"id":"filesystem","label":"Filesystem access","reason":"Skill may read or write project files, documents, generated artifacts, or local workspace state.","severity":"medium"},{"id":"database","label":"Database access","reason":"Skill may inspect schemas, query databases, or work with persistent stores.","severity":"medium"}],"policy_warnings":["Permission surface may require sandboxing"],"constraints_applied":{"max_risk":"medium","needs_install_command":true,"min_stars":0}},"safety_gate":{"tier":"experimental","label":"Experimental","badge":"EXPERIMENTAL","auto_install_policy":"review","auto_install_allowed":false,"human_review_required":true,"blocked":false,"recommended_action":"Test manually in an isolated workspace and compare against safer alternatives.","reasons":["Permission surface may require sandboxing","51/100 agent safety score"]},"supply_profile":{"track":{"slug":"coding","label":"Coding and developer agents","shortLabel":"Coding","description":"Code review, repo analysis, testing, CI, GitHub, DevOps, and developer workflow skills."},"scenario":{"label":"Coding agents","description":"I need a coding agent that can understand a repository, edit code, and review pull requests.","useCases":[{"slug":"customer-support","title":"Customer support"},{"slug":"coding-agents","title":"Coding agents"},{"slug":"rag-knowledge","title":"RAG and knowledge"}]},"applicableAgents":["Claude Code","CLI","Codex","Cursor","JavaScript"],"install":{"ready":true,"command":"npx skills add opensupports/opensupports","primaryTarget":"CLI","targetCount":4},"githubQuality":{"stars":1034,"starsLabel":"1.0K","forks":387,"license":"GPL-3.0","qualityScore":70,"trustScore":79,"auditScore":71},"maintenance":{"status":"stale","label":"2y since push","daysSincePush":785,"lastPushedAt":"2024-04-22T16:58:21+00:00"},"risk":{"level":"needs_review","label":"Needs review","requiresReview":true,"notes":["Permission surface may require sandboxing","Repository appears stale","Repository looks stale","Quality score needs review","Permission surface needs review: filesystem or document access, network or browser access"]},"coverageTags":["Coding","Coding agents","support-automation","customer-support","automation","api","customer-care","helpdesk"]},"audit":{"audit_score":71,"risk_level":"needs_review","risk_label":"Needs review","warnings":["Permission surface may require sandboxing","Repository appears stale","Repository looks stale","Quality score needs review","Permission surface needs review: filesystem or document access, network or browser access"]},"decision":{"readiness_score":72,"readiness_label":"Strong shortlist","headline":"Companion skill for Customer support","role":"Companion skill","primary_fit":"Customer support","best_for":["Customer support workflows","Claude Code teams","teams that value GitHub adoption signals"],"risks":["Repository looks stale","No OpenAgentSkill engagement data yet"],"next_steps":["Install it in a sandbox agent and run one Customer support task end to end.","Compare output quality, latency, and failure behavior against at least one alternative.","Promote it into production only after reviewing repository permissions, license, and maintenance signals."]},"platforms":["JavaScript","Support Automation","Claude Code"],"use_cases":[{"slug":"customer-support","title":"Customer support","url":"https://www.openagentskill.com/use-cases/customer-support"},{"slug":"coding-agents","title":"Coding agents","url":"https://www.openagentskill.com/use-cases/coding-agents"},{"slug":"rag-knowledge","title":"RAG and knowledge","url":"https://www.openagentskill.com/use-cases/rag-knowledge"},{"slug":"workflow-automation","title":"Workflow automation","url":"https://www.openagentskill.com/use-cases/workflow-automation"}],"install":"npx skills add opensupports/opensupports","install_targets":[{"id":"openagentskill-cli","label":"CLI","title":"OpenAgentSkill CLI","kind":"command","value":"npx skills add opensupports/opensupports","description":"Use the registry command when your workflow supports the OpenAgentSkill installer.","copyLabel":"Copy command"},{"id":"codex","label":"Codex","title":"Codex install prompt","kind":"agent-prompt","value":"Install the \"Opensupports\" agent skill from https://github.com/opensupports/opensupports. Read its SKILL.md or equivalent instructions first, install only the files needed for this workspace, and summarize any required setup before using it. Skill purpose: OpenSupports is a simple and beautiful open source ticket system","description":"Give Codex a repo-aware install prompt when the skill is not available through a local CLI.","copyLabel":"Copy prompt"},{"id":"claude-code","label":"Claude Code","title":"Claude Code skill prompt","kind":"agent-prompt","value":"Add \"Opensupports\" as a Claude Code skill from https://github.com/opensupports/opensupports. Inspect the skill instructions, place the reusable skill files in the appropriate local skills location for this project, and report the activation steps. Skill purpose: OpenSupports is a simple and beautiful open source ticket system","description":"Use this prompt to ask Claude Code to add the skill and explain the local activation steps.","copyLabel":"Copy prompt"},{"id":"cursor","label":"Cursor","title":"Cursor rule prompt","kind":"agent-prompt","value":"Turn \"Opensupports\" from https://github.com/opensupports/opensupports into a reusable Cursor project rule or agent instruction. Preserve the core workflow, adapt paths to this repo, and keep the rule scoped to tasks where it is relevant. Skill purpose: OpenSupports is a simple and beautiful open source ticket system","description":"Use this when installing as Cursor project rules or reusable agent instructions.","copyLabel":"Copy prompt"}],"repository":"https://github.com/opensupports/opensupports","github_repo":"opensupports/opensupports","version":"1.0.0","license":"GPL-3.0","updated_at":"2026-06-16T10:06:35.55908+00:00","canonical_key":"opensupports/opensupports","recommendation_reasons":["Useful GitHub adoption: 1,034 stars","Install handoff is available","Repository freshness signal is available"],"urls":{"web":"https://www.openagentskill.com/skills/opensupports-opensupports","api":"https://www.openagentskill.com/api/agent/skills/opensupports-opensupports","install_api":"https://www.openagentskill.com/api/skills/opensupports-opensupports/install","audit":"https://www.openagentskill.com/skills/opensupports-opensupports/audit","repository":"https://github.com/opensupports/opensupports"},"meta":{"endpoint":"/api/registry/manifest/{slug}","canonical_agent_endpoint":"/api/agent/skills/opensupports-opensupports","agent_friendly":true,"api_version":"1.0","generated_at":"2026-06-17T11:37:35.359Z"}}