{"slug":"faveosuite-faveo-helpdesk","name":"Faveo Helpdesk","description":"Faveo Open source ticketing system build on Laravel framework","tagline":"Faveo Open source ticketing system build on Laravel framework","category":"support-automation","tags":["customer-support","automation","helpdesk","helpdesk-ticketing","ticketing-system","php","github"],"author":{"name":"faveosuite","verified":true,"url":"https://github.com/faveosuite"},"attribution":{"status":"community_indexed","statusLabel":"Community indexed","shortLabel":"COMMUNITY INDEXED","sourceLabel":"GitHub star discovery","sourceDetail":"faveosuite/faveo-helpdesk","creatorName":"faveosuite","creatorUrl":"https://github.com/faveosuite","sourceUrl":"https://github.com/faveosuite/faveo-helpdesk","indexedBy":"OpenAgentSkill community index","claimUrl":"https://www.openagentskill.com/skills/faveosuite-faveo-helpdesk#claim-this-skill","claimCta":"Claim this skill","trustNote":"This listing was indexed from public sources and is not marked official until a maintainer claim is approved.","publicNote":"Attribution links to the public repository or creator profile. Creators can claim the listing to update ownership signals."},"stats":{"stars":1238,"forks":595,"downloads":0,"rating":0,"review_count":0,"quality_score":63.35},"quality":{"score":100,"tier":"excellent","label":"Excellent","summary":"High-confidence pick with strong adoption and healthy maintenance signals.","signals":[{"label":"GitHub stars","value":"1.2K","tone":"positive"},{"label":"Freshness","value":"20d ago","tone":"positive"},{"label":"Install ready","value":"Yes","tone":"positive"},{"label":"License","value":"OSL-3.0","tone":"neutral"}],"warnings":[]},"trust":{"version":"trust-score-v3","score":93,"tier":"production","label":"Production candidate","summary":"Strong OpenAgentSkill Trust Score across adoption, recent maintenance, license clarity, documentation, dependency/runtime risk, install safety, permission surface, and install availability.","recommendedAction":"Shortlist for production use, then run a normal repository and dependency review.","dimensions":[{"id":"github_adoption","label":"GitHub adoption","score":86,"weight":0.13,"status":"pass","detail":"1.2K GitHub stars"},{"id":"repo_activity","label":"Stars/forks activity","score":83,"weight":0.08,"status":"pass","detail":"1.2K stars, 595 forks; issue activity unavailable in current metadata"},{"id":"maintenance","label":"Recent maintenance","score":100,"weight":0.14,"status":"pass","detail":"20d since push"},{"id":"license","label":"License clarity","score":86,"weight":0.09,"status":"pass","detail":"OSL-3.0"},{"id":"documentation","label":"README/SKILL.md completeness","score":74,"weight":0.14,"status":"info","detail":"Public metadata needs stronger README/SKILL.md context"},{"id":"dependency_risk","label":"Dependency/runtime risk","score":90,"weight":0.12,"status":"pass","detail":"no major dependency risk hints in public metadata"},{"id":"installability","label":"Install availability","score":92,"weight":0.1,"status":"pass","detail":"npx skills add faveosuite/faveo-helpdesk"},{"id":"install_safety","label":"Install command safety","score":92,"weight":0.1,"status":"pass","detail":"standard package or runtime install path"},{"id":"permission_surface","label":"Permission surface","score":86,"weight":0.07,"status":"pass","detail":"filesystem or document access"},{"id":"repository","label":"Repository evidence","score":86,"weight":0.04,"status":"pass","detail":"https://github.com/faveosuite/faveo-helpdesk"},{"id":"review_status","label":"Review status","score":88,"weight":0.05,"status":"pass","detail":"AI review data available"}],"checks":[{"status":"pass","label":"GitHub adoption","detail":"1.2K GitHub stars"},{"status":"pass","label":"Stars/forks activity","detail":"1.2K stars, 595 forks; issue activity unavailable in current metadata"},{"status":"pass","label":"Recent maintenance","detail":"20d since push"},{"status":"pass","label":"License clarity","detail":"OSL-3.0"},{"status":"info","label":"README/SKILL.md completeness","detail":"Public metadata needs stronger README/SKILL.md context"},{"status":"pass","label":"Dependency/runtime risk","detail":"no major dependency risk hints in public metadata"},{"status":"pass","label":"Install availability","detail":"npx skills add faveosuite/faveo-helpdesk"},{"status":"pass","label":"Install command safety","detail":"standard package or runtime install path"},{"status":"pass","label":"Permission surface","detail":"filesystem or document access"},{"status":"pass","label":"Repository evidence","detail":"https://github.com/faveosuite/faveo-helpdesk"},{"status":"pass","label":"Review status","detail":"AI review data available"},{"status":"pass","label":"Ownership","detail":"Listing manually verified"},{"status":"info","label":"OpenAgentSkill usage","detail":"No local usage activity yet"}],"strengths":["Manually verified listing","AI review approved","Install path is available","Repository evidence is available","Recently maintained repository","Meaningful GitHub adoption signal","Install command has no obvious high-risk pattern"],"warnings":[],"evidence":{"stars":"1.2K GitHub stars","repoActivity":"1.2K stars, 595 forks","lastPushed":"20d since push","license":"OSL-3.0","repository":"https://github.com/faveosuite/faveo-helpdesk","install":"npx skills add faveosuite/faveo-helpdesk","installSafety":"standard package or runtime install path","permissionSurface":"filesystem or document access","documentation":"Usable metadata, review docs"},"installReadiness":{"ready":true,"command":"npx skills add faveosuite/faveo-helpdesk","policy":"agent_install_candidate","label":"Agent install candidate","notes":["Install path is available","Repository evidence is available","License is declared","20d since push"]},"agentCompatibility":["PHP","Support Automation","Codex","Claude Code","Cursor","OpenAgentSkill CLI"],"riskSummary":{"level":"low","label":"Low metadata risk","notes":["No major trust warnings detected from available metadata"]}},"safety":{"score":87,"level":"safe_to_install","label":"Safe to install with normal review","safety_tier":{"tier":"verified","label":"Verified","badge":"VERIFIED","summary":"Strong metadata, audit, install, and review signals. Suitable for agent shortlists after normal workspace review.","recommended_action":"Allow agent install in a sandbox or low-risk workspace, then promote after one successful narrow task.","auto_install_policy":"allow","reasons":["Verified listing","Safe-to-try audit","87/100 agent safety score"]},"auto_install_allowed":true,"human_review_required":false,"blocked":false,"audit_risk":"safe_to_try","permission_hints":[{"id":"network","label":"Network access","reason":"Skill likely fetches remote pages, APIs, repositories, or external services.","severity":"medium"},{"id":"filesystem","label":"Filesystem access","reason":"Skill may read or write project files, documents, generated artifacts, or local workspace state.","severity":"medium"}],"policy_warnings":[],"constraints_applied":{"max_risk":"medium","needs_install_command":true,"min_stars":0}},"safety_gate":{"tier":"verified","label":"Verified","badge":"VERIFIED","auto_install_policy":"allow","auto_install_allowed":true,"human_review_required":false,"blocked":false,"recommended_action":"Allow agent install in a sandbox or low-risk workspace, then promote after one successful narrow task.","reasons":["Verified listing","Safe-to-try audit","87/100 agent safety score"]},"supply_profile":{"track":{"slug":"coding","label":"Coding and developer agents","shortLabel":"Coding","description":"Code review, repo analysis, testing, CI, GitHub, DevOps, and developer workflow skills."},"scenario":{"label":"Coding agents","description":"I need a coding agent that can understand a repository, edit code, and review pull requests.","useCases":[{"slug":"customer-support","title":"Customer support"},{"slug":"coding-agents","title":"Coding agents"},{"slug":"rag-knowledge","title":"RAG and knowledge"}]},"applicableAgents":["Claude Code","CLI","Codex","Cursor","PHP"],"install":{"ready":true,"command":"npx skills add faveosuite/faveo-helpdesk","primaryTarget":"CLI","targetCount":4},"githubQuality":{"stars":1238,"starsLabel":"1.2K","forks":595,"license":"OSL-3.0","qualityScore":100,"trustScore":93,"auditScore":95},"maintenance":{"status":"fresh","label":"20d since push","daysSincePush":20,"lastPushedAt":"2026-05-28T04:24:21+00:00"},"risk":{"level":"safe_to_try","label":"Safe to try","requiresReview":false,"notes":["No major risk signals from available metadata"]},"coverageTags":["Coding","Coding agents","support-automation","customer-support","automation","helpdesk","helpdesk-ticketing","ticketing-system"]},"audit":{"audit_score":95,"risk_level":"safe_to_try","risk_label":"Safe to try","warnings":[]},"decision":{"readiness_score":100,"readiness_label":"Production-ready","headline":"Primary pick for Customer support","role":"Primary pick","primary_fit":"Customer support","best_for":["Customer support workflows","Claude Code teams","teams that value GitHub adoption signals"],"risks":["No OpenAgentSkill engagement data yet"],"next_steps":["Install it in a sandbox agent and run one Customer support task end to end.","Compare output quality, latency, and failure behavior against at least one alternative.","Promote it into production only after reviewing repository permissions, license, and maintenance signals."]},"platforms":["PHP","Support Automation","Claude Code"],"use_cases":[{"slug":"customer-support","title":"Customer support","url":"https://www.openagentskill.com/use-cases/customer-support"},{"slug":"coding-agents","title":"Coding agents","url":"https://www.openagentskill.com/use-cases/coding-agents"},{"slug":"rag-knowledge","title":"RAG and knowledge","url":"https://www.openagentskill.com/use-cases/rag-knowledge"},{"slug":"browser-automation","title":"Browser automation","url":"https://www.openagentskill.com/use-cases/browser-automation"}],"install":"npx skills add faveosuite/faveo-helpdesk","install_targets":[{"id":"openagentskill-cli","label":"CLI","title":"OpenAgentSkill CLI","kind":"command","value":"npx skills add faveosuite/faveo-helpdesk","description":"Use the registry command when your workflow supports the OpenAgentSkill installer.","copyLabel":"Copy command"},{"id":"codex","label":"Codex","title":"Codex install prompt","kind":"agent-prompt","value":"Install the \"Faveo Helpdesk\" agent skill from https://github.com/faveosuite/faveo-helpdesk. 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Skill purpose: Faveo Open source ticketing system build on Laravel framework","description":"Use this prompt to ask Claude Code to add the skill and explain the local activation steps.","copyLabel":"Copy prompt"},{"id":"cursor","label":"Cursor","title":"Cursor rule prompt","kind":"agent-prompt","value":"Turn \"Faveo Helpdesk\" from https://github.com/faveosuite/faveo-helpdesk into a reusable Cursor project rule or agent instruction. Preserve the core workflow, adapt paths to this repo, and keep the rule scoped to tasks where it is relevant. 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